Phil Cannella prides himself in being a consumer advocate and proves this by recording all of the phone calls in and out of First Senior Financial Group. The recorded lines help protect the clients from any kind of corruption or misinformation. The analysts and review team are all held accountable for their actions and what is said to clients; Phil Cannella holds them to this.
The recorded lines are a more of a benefit for the client than for the firm. Should a conflict of interest arise, First Senior Financial Group has the ability to pull the call and review the information that was discussed with either an employee of the firm or any of the insurance companies that is worked with. This standard operating procedure is just one of many that Phil Cannella has put into place to ensure the protection of the client and provide that fiduciary responsibility to them.